To support improved efficiency, accuracy, and compliance when working with Humana, we will be hosting two required training sessions for all team members who utilize Humana tools or request assistance from our Humana representatives.

Training Dates

• March 17th | 10:00 AM – 12:00 PM

• March 26th | 10:00 AM – 12:00 PM

Attendance at one of these sessions is mandatory. Completion of this training will be required before contacting Maria, Nick, or Dan for any Humana-related questions or support. Humana has formally requested that all issues go through proper tool utilization first, and these trainings will ensure everyone is equipped to do so.

Training Topics

1. Service Inquiry (Required by Humana)

Participants will learn how to properly submit and manage Service Inquiry requests. This step must be completed before escalating any concerns to the Humana reps. The goal is to reduce unnecessary escalations and ensure issues are routed correctly.

2. Provider Lookup Tool – FindCare (findcare.humana.com)

A walkthrough of the FindCare provider search system, including navigation tips, accuracy checks, and how to quickly validate provider details.

3. Agent Marketing Hub

An overview of the Agent Marketing Hub, including accessing approved marketing materials, navigating resources, and using tools that support compliant outreach.

4. Enrollment Tools

Training on the enrollment platforms available through Humana, with a focus on proper usage, troubleshooting common issues, and ensuring accurate submissions.

Why This Matters

These sessions are designed to streamline workflows, reduce delays, and empower our team with the tools needed to resolve most Humana-related concerns independently. Completion of this training is required before seeking support from Humana representatives, ensuring all inquiries follow the process Humana has mandated.